Instant Document Review

I redesigned the internal document review experience from a black-box AI system into a transparent, auditable interface where loan analysts can verify, override, and trust the AI's work — with every decision versioned for compliance.

The initial AI document review system (IDR MVP) proved the concept worked — AI could extract and validate data from purchase sale agreements (PSAs) and other loan documents. But the implementation was "quick and scrappy," built into a monolithic codebase with no way for ops users to see what the AI did, why it flagged something, or how to correct it. Reviewing a single PSA still took 20 minutes because analysts had to cross-reference the AI's output against original documents in separate systems.

The MVP was a black box. Analysts either trusted it blindly or ignored it entirely — neither outcome was acceptable for regulated financial operations.

I designed the Property Admin Page as a single source of truth for AI-assisted document review. The core principle: move from rigid automation to intelligent augmentation. The analyst's expertise is the product — the AI just does the grunt work of extraction so they can focus on judgment calls.

V1 shipped three critical capabilities:

Extracted data view — all AI-extracted fields visible in a structured layout, organized by document section, so the analyst can scan without hunting.

Inline document viewer — the original document loads side-by-side with the extracted data. No tab-switching, no context loss. The analyst can verify any field against the source in one glance.

Escape hatch with audit trail — if the AI got it wrong or the analyst needs to revert to the manual process, they can — but they must provide a justification note. This creates accountability without blocking the workflow.

V2 shifted work that once belonged to loan analysts directly to borrowers. AI now generates actionable tasks — starting with borrower name and entity corrections — and delivers them to the borrower automatically. The borrower uploads a corrected document, gets immediate feedback, resubmits if needed, and moves forward without waiting for an analyst to intervene. It's a loop: AI reviews, borrower acts, AI confirms. Loans close faster, analysts focus on higher-value exceptions, and borrowers get the agency and control they've been missing.

This is the first task type, but the pattern is designed to expand. Anything an analyst currently does that's routine, repeatable, and document-driven is a candidate for borrower self-service — and each new task type compounds the efficiency gains on both sides.

The longer-term vision is an Instant Review Hub — a unified interface that extends this AI-driven review and task generation pattern beyond property documents to any domain in the loan lifecycle. Member entities, borrower information, property data, title, appraisal — each domain gets the same treatment: AI extracts and validates, analysts audit in a single view with granular escape hatches per data source, and borrowers receive self-service tasks to resolve issues on their own. One pattern, applied everywhere.

The redesigned review process cut analyst time from 20 minutes to 5-7 minutes per document — users are slowly trusting the system not watching its every move. Every decision is versioned, giving compliance reviewers a clear audit trail. V2 then took it further: AI-generated tasks now shift routine work directly to borrowers, starting with borrower name and entity corrections. Borrowers get agency, analysts get their time back, and loans close faster. The pattern is built to scale — any routine, data-driven task across any loan domain is a candidate for self-service.